We'd Love to Hear From You
At Hoodora, customer satisfaction is our highest priority.
Whether you have questions about our oversized fleece hoodies, need assistance with sizing, shipping, returns, or your order status, our customer support team is always ready to help.
We aim to respond to all inquiries as quickly as possible and provide helpful, personalized support throughout your shopping experience.
Customer Support
Website
hoodora.xyz
Email
support@hoodora.xyz
Phone
(204) 997-9551
Business Address
1482 5th Ave W
Vancouver, BC V6H 4G3
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday
10:00 AM – 4:00 PM (Pacific Time)
Sunday & Public Holidays
Closed
Need Help?
Our support team can assist you with:
- Order tracking
- Shipping information
- Product questions
- Size recommendations
- Return & refund requests
- Payment assistance
- Order updates
- General inquiries
Before Contacting Us
To help us serve you faster, please include the following information in your email whenever possible:
- Your full name
- Order number
- Email used for the purchase
- A brief description of your question or issue
- Photos (if applicable)
Response Time
We typically respond within 24 business hours. During holidays or promotional periods, response times may be slightly longer, but every inquiry is answered in the order it is received.
Our Commitment
At Hoodora, we're committed to providing a shopping experience built on quality, transparency, and trust. Every customer matters to us, and we're here to ensure you enjoy every step of your journey—from browsing our collection to receiving your favorite hoodie.
Thank you for shopping with Hoodora. We look forward to helping you whenever you need us.