Refund policy

Welcome to Hoodora. We want you to shop with confidence and enjoy every purchase. If for any reason you are not completely satisfied with your order, we're here to help.

By placing an order through hoodora.xyz, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Policy

We proudly offer a 30-day free return policy.

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused or only minimally tried on.
Be in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of excessive wear, washing, damage, or alteration.

Returns requested after 30 days may not be accepted.

2. Free Returns

Hoodora provides free returns for eligible orders.

If your return request is approved, our customer support team will provide detailed return instructions, including the appropriate return address and shipping process.

Please do not send products back without first contacting us, as unauthorized returns may experience processing delays.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including but not limited to:

Products showing clear signs of use
Washed garments
Damaged items caused by improper use
Items altered after delivery
Gift cards (if applicable)
Clearance or final sale items (where clearly stated)

4. Damaged, Incorrect, or Defective Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging
A brief explanation of the issue

Once verified, we will provide an appropriate solution, which may include:

A replacement
A full refund
A partial refund
Store credit (when applicable)

There is no additional cost to you for verified shipping errors or manufacturing defects.

5. Refund Process

Once your returned item has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Typical refund processing:

Inspection: 2–5 business days
Refund processing: 3–10 business days
Bank processing may vary depending on your payment provider.

6. Exchanges

If you would like a different size or color, please contact our support team.

Exchanges are subject to product availability.

If the requested item is unavailable, you may choose:

A refund
Store credit
An alternative product of equal value

7. Order Cancellation

Orders may be cancelled before they enter processing.

Once an order has been prepared or shipped, it can no longer be cancelled.

If your order has already shipped, you may request a return after delivery under our standard Return Policy.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted and the order has not yet shipped, we will gladly update it.

If the package has already been dispatched, additional shipping charges may apply for reshipment.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times vary.
If the refund still has not appeared after several business days, please contact us.