Shipping policy

Thank you for choosing Hoodora. We are committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at hoodora.xyz.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

Hoodora proudly offers FREE Worldwide Shipping on all eligible orders.

We currently ship to customers in most countries and regions around the world. If shipping restrictions apply to your destination, our customer support team will notify you before your order is processed.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

7–10 Business Days

Please note that delivery estimates are provided for reference only and may vary depending on:

Destination country or region
Customs clearance procedures
Weather conditions
Carrier delays
Local postal services
Peak holiday seasons

While we make every effort to ensure timely delivery, these factors are outside of our direct control.

4. Shipping Costs

We are pleased to offer:

FREE Standard Shipping Worldwide

There are no hidden shipping fees for standard delivery unless otherwise stated during checkout for optional premium shipping services.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking details to become active after shipment.

If you do not receive your tracking email, please contact our customer support team.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your local government.

These charges, when applicable, are the responsibility of the customer.

Hoodora is not responsible for delays caused by customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

If your order has not yet entered processing, we will gladly update your shipping information.

If your order has already shipped, additional shipping charges may apply if reshipment is required.

8. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us.

Our team will work directly with the shipping carrier to investigate the shipment and assist you until the matter is resolved.

If a package is confirmed as lost during transit, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.